Privacy Policy

TipLink Privacy Policy

Last updated: 20 January 2026

1. Who We Are

TipLink Ltd (“TipLink”, “we”, “us”, or “our”) operates a digital tipping and recognition platform designed for individuals in customer-facing roles.

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company details:
TipLink Ltd
16 Dampier Close
Gosport, England, PO13 9SB
Email: support@tiplink.co.uk

TipLink Ltd is registered with the UK Information Commissioner’s Office (ICO).
ICO Registration Number: ZB990350

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, and protect personal data when you:

  • create or use a TipLink account
  • receive or send a digital tip
  • interact with TipLink websites, dashboards, or support channels

TipLink operates independently of employers and does not require employer approval to be used.

3. Personal Data We Collect

A. From TipLink Users (Individuals)

  • Full name
  • Email address
  • Optional phone number
  • Optional workplace or service context (e.g. role or sector)
  • Stripe account connection details (handled by Stripe)
  • Tip transaction records (amounts, dates, fees, payout status)
  • Subscription details (if applicable)
  • Optional customer messages or names
  • Usage and activity logs within the platform
  • Exported reports for personal records or tax purposes

B. From Customers (Tippers)

  • Tip amount
  • Optional name and message
  • Payment details (processed only by Stripe)
  • Device and browser information for fraud prevention

TipLink does not store card or bank details.

C. Technical & Usage Data

  • IP address
  • Device type and browser
  • Pages visited and session duration
  • Security and performance logs

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide access to TipLink services
  • Legitimate interests – platform security, fraud prevention, service improvement
  • Legal obligation – financial record-keeping, AML and compliance requirements
  • Consent – for optional features, cookies, or marketing communications

5. Cookies

TipLink uses essential and analytics cookies only.

These cookies help:

  • ensure the platform functions correctly
  • understand usage patterns
  • maintain security

We do not use advertising or behavioural tracking cookies.

You can manage cookies via your browser settings at any time.

6. How We Share Data

TipLink does not sell or rent personal data.

We only share data where necessary to operate the service or meet legal obligations:

  • Stripe – payment processing, subscriptions, and payouts
  • Platform infrastructure providers (e.g. Softr, Airtable, Make.com) – secure system operation
  • Legal or regulatory authorities – when required by law
  • Support channels (e.g. email or WhatsApp Business) – only when initiated by you

Stripe processes financial data under its own privacy and compliance policies.

7. Data Retention

We retain personal data only as long as necessary:

  • Account, transaction, and payout data: up to 6 years (legal and accounting requirements)
  • Security and analytics data: up to 24 months
  • Subscription records: up to 6 years

After Account Deletion

If you delete your TipLink account:

  • access is removed immediately
  • Stripe connections are disconnected

Some records may be retained securely to meet legal and financial obligations.

You may request formal data deletion where legally permitted.

8. Tax & Reporting Responsibility

TipLink provides downloadable transaction summaries for personal record-keeping.

TipLink does not report income to HMRC or other authorities.

Users are solely responsible for declaring income in accordance with local tax laws.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent for optional processing

To exercise your rights, contact: support@tiplink.co.uk

10. Data Security

We take appropriate technical and organisational measures, including:

  • HTTPS encryption across all services
  • PCI-DSS compliant payment processing via Stripe
  • Restricted access to internal systems
  • Regular security monitoring

TipLink never accesses or stores card details.

11. Communications

You may receive:

  • service-related messages (e.g. payouts, account updates)
  • support communications

Marketing messages are sent only if you opt in and can be unsubscribed from at any time.

12. Data Breach Notification

If a personal data breach occurs, TipLink will notify affected users and the ICO where required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Significant changes will be communicated via email or the TipLink platform.

14. Contact Details

Data Controller: TipLink Ltd
Email: admin@tiplink.co.uk
Support: support@tiplink.co.uk

You also have the right to contact the UK ICO at www.ico.org.uk